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Description

Symptoms


In a Connect Chat conversation, if you have scrolled up to read a previous message and a new message is received, the windows does not automatically scroll back down to show the new message. Instead you must manually scroll down to see that a new message has been received.

Release


All

Cause


This is Expected behavior. 

If the user has manually scrolled up to read a message and we constantly scroll away from that message that they are trying to read because of new messages, it would be a very bad user experience. The user will need to scroll back down to view new messages.

Article Information

Last Updated:2019-08-02 20:57:44
Published:2018-12-11