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Display RITM number on the order status cart layout. - Support and Troubleshooting
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  • Display RITM number on the order status cart layout.
KB0720528

Display RITM number on the order status cart layout.


1926 Views Last updated : Oct 16, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Display the RITM on the Cart Layout

Release

ALL

Resolution

Go to Service catalog ==> Maintain cart layouts==> Browser screens==> Search for order status screen ==>click the checkbox for the "Request Item Number column".

https://community.servicenow.com/community?id=community_question&sys_id=11944ba9dbd8dbc01dcaf3231f961973


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