Symptoms

---

Unable to make multiple check box variables mandatory for a Service Catalog item

Release

---

All releases

Cause

---

This is expected behavior for multiple check box variables for a catalog item. As stated in the following DOC:

If any check box variable in the group is both visible and mandatory, the entire group becomes mandatory

Resolution

---

Add a Container Start and a Container End variable to hold the check box variable

Additional Information

---

https://docs.servicenow.com/csh?topicname=r_VariableTypes.html&version=latest