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Description

Symptoms


Unable to make multiple check box variables mandatory for a Service Catalog item

Release


All releases

Cause


This is expected behavior for multiple check box variables for a catalog item. As stated in the following DOC:

If any check box variable in the group is both visible and mandatory, the entire group becomes mandatory

Resolution


Add a Container Start and a Container End variable to hold the check box variable

Additional Information


https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-management/reference/r_VariableTypes.html

Article Information

Last Updated:2019-08-02 20:57:50
Published:2018-12-10