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Description

Symptoms


Caller and Assigned to fields are missing on forms for tables extended from Task

Release


All

Cause


The user is likely failing an ACL on 'sys_user.name' which restricts them from seeing fields such as 'assigned_to' and 'caller' that render 'sys_user.name' as a value. (PFA)

Resolution


Reconfigure the ACLs on 'sys_user.name' to allow proper access to these records for your agents per your business requirements.

Additional Information


You may need to clear the instance cache for the changes to take affect.

Article Information

Last Updated:2019-08-02 20:57:51
Published:2018-12-10