Issue
The page designer on Service Portal returns a blank page and displays a browser console error "Failed to instantiate module sn.$sp" as shown:
Release
All supported
Cause
A Service Portal dependency has the Include on page load option checked.
Resolution
To find the dependency, follow these steps.
- Look at the console error message to identify the dependency name. In this example, it's the module name, 'angularMoment'.
- Go to /sp_dependecy_list.do and search for that dependency.
- Open the record and uncheck Include on page load.