Notifications

16 views

Symptoms


The "Approval" Widget is not loading properly for the end user

Release


Jakarta and Kingston

Cause


There is an OOB before business rule, is in place on the Incident table, runs when there is a query on the Incident table. As per this rule, the records are restricted for the non- itil users

Resolution


The above is the expected behaviour of the ServiceNow platform. If the behaviour needs to be changed, Go to the System Definition >Business Rule -> Incident query and change the logic according to the business needs.

 

Additional Information


Community Article - Community Article

Article Information

Last Updated:2018-12-10 00:23:51
Published:2018-12-10