Notifications

7 views

Symptoms


When selecting Show XML on the Service Portal Container record, the background image field is empty.

Release


Kingston onwards

 

Procedure


  1. Go to sp_container record.
  2. Right-click on the header.
  3. Select Show XML.

             This will open a window displaying the xml content of the sp_container record.  In the xml, the background_image field is empty.

 

Cause


The background image uploaded on the sp_container record is stored in the sys_attachment table. When you export the xml file, it includes the base64 encoding of the background image file.

Resolution


The reason why the background image shows empty when you right-click and select "Show XML" is to prevent latency/performance issues and to prevent unnecessary download of base64 encoding when the file is not being exported.

This is expected behaviour. 

 

Article Information

Last Updated:2018-12-10 00:24:12
Published:2018-12-08