On Service Portal, if you have a record opened and navigating away from the page (without making any changes to the record) causes a message appears "Do you want to save your changes before leaving this page?" to appear

Steps to Reproduce

  1. Open any new or existing requests on Service Portal
  2. Navigate away from the page by clicking on "Knowledge" in the header menu


There is no workaround available. If you are able to upgrade, review the Fixed In.

Related Problem: PRB1203413

Seen In

There is no data to report.

Intended Fix Version


Fixed In

Kingston Patch 11
London Patch 4

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Associated Community Threads

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Article Information

Last Updated:2019-03-03 00:11:39