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Description

Symptoms


Knowledge status column (workflow_state) is blank when viewing a list of articles.

Release


Kingston Patch 5

Cause


The column is being populated by the workflow stages based on the sys dictionary type

Resolution


This behavior is expected OOB however, there is a way to change what 'Type' the column is which can change how the status field is displayed. Modify the sys_dictionary Type field from workflow to choice and the column will display as whatever state the record displays.

Additional Information


**NEXT STEPS**

1. Navigate to the kb_knowledge list view.
2. Right click on any of the column headers then click Configure > Dictionary.
3. Find the 'Status (Search for status in the 'Column label' column)' record and open it.
4. Change the type from 'Workflow' to 'Choice' then click save
5. Navigate back to the kb_knowledge list view and observe that the Status column has the status value populated.

Article Information

Last Updated:2019-08-02 20:58:19
Published:2018-12-10