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Parent incident not diplaying child incident in Related list even though child incident shows that there is a related parent incident - Support and Troubleshooting
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  • Parent incident not diplaying child incident in Related list even though child incident shows that there is a related parent incident
KB0719933

Parent incident not diplaying child incident in Related list even though child incident shows that there is a related parent incident


1104 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Parent incidents aren't displaying that there is a related child incident, however the child incidents do show that there is a related parent incident.

Release


London Patch 2

Cause


The wrong Related list is attached to the incidents.

Resolution


Ensure that the correct Related list is being used, as several Related List labels are the same (although their relationship may be different)

Configure related lists and add the entry called 'Incident -> Parent Incident'. This is the related list for child incidents OOB.

 


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