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Why user is unable to view Private Task which is assigned to him? - Support and Troubleshooting
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  • Why user is unable to view Private Task which is assigned to him?
KB0719897

Why user is unable to view Private Task which is assigned to him?


3635 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

A private task record from the Visual Task Board application was assigned to a user "User A", but,

  • the user couldn't find this task record on his visual task board and
  • couldn't access the record at the back-end.

Cause

  • The affected private task record was not mapped to any visual task board.
  • This causes the out of the of box "record/vtb_task/read" ACL to fail with script section though the user is assigned with the private task record.

Due to these reasons, the record doesn't appear on any Visual Task Board for the user and the user is unable to access it at the back-end.

Resolution

In general, the vtb_task record will be associated with the vtb_card record, then this vtb_card record would be associated with the vtb_board record.

  • Make sure the affected vtb_task record is associated with the vtb_card record. You can do this via creating a new vtb_card record as admin and the associate the vtb_task record to it.
  • Later, associate the vtb_card record with the vtb_board record via the vtb_board record's related list.

This should allow the out of the box "record/vtb_task/read" ACL to pass and allow assigned user to view the vtb_task record.

Below screenshots illustrates the relationship between the vtb_task, vtb_card and vtb_board records.

Related Links

Visual Task Board


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