Notifications

1000 views

Description

In versions at London Patch 0 -  Patch 2 and Kingston Patch 8 - Patch 10, the modules that run probe-to-pattern migration scripts are visible in the navigator. These modules run the scripts automatically and should be hidden, so that users do not click on them accidentally. The instance does not ask for confirmation before running the scripts or explain what the action does. Running these scripts during peak hours can cause service degradation, depending on the size of the CMDB and the number of relationships created. This sudden consumption of resources can result in memory issues and semaphore exhaustion. 

Steps to Reproduce

To determine if the modules in your instance are visible to users, navigate to System Definition -> Modules. Look for these modules that run migration scripts for probe-to-pattern conversion:

  • Migrate Load Balancer to Pattern
  • Migrate Net Devices to Pattern
  • Migrate Unix to Pattern
  • Migrate Windows to Pattern

Workaround

  1. Login into instance as Admin 
  2. Navigate to System Definition -> Modules.
  3. Filter the list for these modules:
    • Migrate Load Balancer to Pattern
    • Migrate Net Devices to Pattern
    • Migrate Unix to Pattern
    • Migrate Windows to Pattern
  4. In the list, double-click the value in the Active column for each of the probe-to-pattern migration modules and change the value to false.
  5. After deactivating the modules, delete the customer update records for your changes to allow automatic updates in the future to the sys_app_module table.
    1. In the navigation search field, enter sys_update_xml.list and press Enter.
    2. In the list that appears, locate the update records for your changes.
      You can sort the updates by the most recent date or by the user who made the changes.
    3. Delete the records for the changes to the four probe-to-pattern migration modules.

Related Problem: PRB1312390

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-12-07 11:29:36
Published:2018-12-07