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Single Score Report Error: Cannot generate the report. No matching records. - Support and Troubleshooting
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  • Single Score Report Error: Cannot generate the report. No matching records.
KB0719436

Single Score Report Error: Cannot generate the report. No matching records.


2610 Views Last updated : Mar 25, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Viewing a single score report, either individually or as part of a Dashboard, the report may show this error:

Screenshot of Cannot generate report error

Cause

The cause of this issue is usually that the Display Zero option for that particular report is not selected and the current count value for the report is 0.

Screenshot of Display zero option unselected

 

Note: This error message will not appear and the proper count will display if the returned value for this report is greater than 0. The issue may go unnoticed until such time as the report would normally return a value of 0.

Resolution

This issue can easily be resolved by updating a specific setting on the report which is responsible for displaying that data on the dashboard.

  1. Open the report record. This can be accomplished from the Dashboard itself, by selecting the Configuration icon at the far right of the Dashboard display, hovering the mouse over the dashboard showing the message and selecting the edit icon associated with that dashboard when it appears.
  2. Once the report is open, click the Style tab in the Report Creator.
  3. Click the Display Zero checkbox to ensure it shows as checked (true).
    Screenshot of Setting the Display Zero option
  4. Click Save.
  5. Reload the Report or Dashboard. Note: The Report will be 0 unless the count has increased since the report was previously viewed.

Screenshot of Properly showing zero count

Related Links

For information on Display Zero for Multilevel pivot report, see Multilevel report style options.


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