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Symptoms


Once you have setup connection for IBM ILMT integration, on running the scheduled job "ILMT Scheduled Data Import"

https://xxxxxx.service-now.com/sysauto_script.do?sys_id=8b1be03453d003002658ddeeff7b12c4

you will see the following error message in system log:

ILMTImportWorker Unhandled exception: TypeError: Cannot convert null to an object. ILMTImportWorker : looping over connections. 

Resolution


This error occurs if the scheduled job "ILMT Scheduled Data Import" does not have a valid user. In order to set a valid user, please follow the steps:

  1. Configure the form to include field "run_as".
  2. Add a user who has admin rights as value to the above field and update.

 

Article Information

Last Updated:2018-11-30 15:51:22
Published:2018-11-30