Notifications

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Symptoms


  • The user is unexpectedly seeing a new Related Link called "Show SLA Timeline" on the incident form post-Kingston upgrade.

Release


Kingston (user was previously in Istanbul)

Resolution


The SLA Timeline functionality has been available since the Jakarta family release.

The Related Link "Show SLA Timeline" is only a UI Action - so the user may hide it at their discretion. To do this, the user should:

  • Right-click the header of the incident form and select Configure > UI Actions
  • In the "Name" column, search "Show SLA Timeline". Click into the record.
  • Once in the record, uncheck "Form link" and save the record. This will effectively "hide" the UI Action.

Article Information

Last Updated:2018-11-30 12:34:29
Published:2018-11-30