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RITM due date is set for weekend. SLA's schedule is not set to run on weekends. - Support and Troubleshooting
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  • RITM due date is set for weekend. SLA's schedule is not set to run on weekends.
KB0719370

RITM due date is set for weekend. SLA's schedule is not set to run on weekends.


670 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Due date on RITM does not match SLA.

Release

All

Cause

SLA definition related to this issue has a schedule set is to run for one business week (m-f | 8-5PM)

Resolution

The SLA definition related to this issue has a schedule set is to run for one business week (m-f | 8-5PM). The SLA breach time was set to October 12th (One business week from today) in this case which is correct.  In this case the Due date on the RITM record was set to 10-10-18. This field will not be impacted by an SLA. This will get updated by the catalog item itself.


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