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Symptoms


Logo is missing on the banner of the instance page. 'null' appears instead of the banner image.

Release


All releases

 

Cause


The issue occurs when the dictionary entry for sys_scope (on sys_metadata table ) gets incorrectly updated. This most likely happens when the dictionary entry is updated via an updateset.

Resolution


To resolve the issue:
1. Go to sys_dictionary.LIST
2. Filter the list with Table name as sys_metadata and Column name as sys_scope.
3. Click on the sys_metadata dictionary entry
4. Check the value specified under 'Reference' value in 'Reference Specification' section to see if it is 'Application' (Label: Application, Name: sys_scope).
5.  If it is not 'Application' (sys_scope). Click on the magnifying glass and change it to 'Application' (Label: Application, Name: sys_scope).

Note: You may find multiple records with 'Application' Label. Choose the one with the name 'sys_scope'.

Additional Information


-> You might also see "Syntax Error or Access Rule Violation detected by database (Unknown column 'sys_scope.scope' in 'field list'" error when the issue occurs.

Article Information

Last Updated:2018-12-12 21:30:28
Published:2018-12-13