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Title missing when viewing knowledge article. - Support and Troubleshooting
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  • Title missing when viewing knowledge article.
KB0719260

Title missing when viewing knowledge article.


342 Views Last updated : Aug 25, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

Knowledge article missing title.

Release

Kingston Patch 10

Cause

Update to kb_view skipped due to customization.

Resolution

The behavior seen is related to the UI page 'kb_view'. This script appears to have been customized. Due to this, the record was skipped on upgrade. The skipped record in upgrade history has a 'Reverse to Base System' which will provided the latest version of the record.



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