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How to hide the "New" button on the lists in Service portal? - Support and Troubleshooting
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  • How to hide the "New" button on the lists in Service portal?
KB0719225

How to hide the "New" button on the lists in Service portal?


4655 Views Last updated : May 29, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

In the Service Portal, list widgets often display a “New” button that allows users to create new records. However, some use cases require this button to be hidden on the portal while keeping it visible for users accessing the same list through the backend UI (Platform View).

 

How to Remove New Button From a Section in Service Portal

Release

All supported ServiceNow releases.

Resolution

To hide the “New” button only in the Service Portal:

  1. Identify the list widget where the button should be hidden.
  2. CTRL + Right Click on the Widget and Select Instance in Page Editor
  3. In the Additional options (JSON format) field, update the following configuration:
    { "show_new": { "displayValue": false, "value": false } }
  4. Save the changes.

This update will hide the “New” button in the Service Portal view but retain it in the backend (Advanced View).


open Widget instance in Page Editor

Set show_new value to false

Related Links

Understanding Service portal widgets


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