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Description


This article will brief on how to hide the "New" button on the lists in Service Portal. So that "New" button is not visible only on service portal, but it will be visible for users in the back-end ( advanced view). 

Procedure


In general the list data is rendered on the Service Portal via a specific list widget. In order to hide the "New" button, please follow below steps,

  1. Open the list widget in which you wanted to hide the "New" button. You can open it via going through the url,https://<InstanceName>.service-now.com/sp_instance_table.do?sys_id=xxxxxxxxxxxxxxxxxxxxxx
  2. Then go to "Misc" tab, set the field "Additional options, JSON format" with below option,
{
"show_new" : {
"displayValue" : false,
"value" : false
}
}

Applicable Versions


Any supported release.

Additional Information


Understanding Service portal widgets

Article Information

Last Updated:2018-11-28 02:02:15
Published:2018-11-28