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Symptoms


This article focuses on the behavior where the date or date/time field(s) when clicked on the form, the date or date/time picker pops-up on the top left of the form (rather than just below the respective field).

Release


Jakarta, Kingston, London

Environment


UI15 and UI16.

Cause


  • The most probably cause is rendering of duplicate fields on the form (regardless of whether they are in different form sections).
  • Even if one section is hidden, the fields will still break as the script runs for date picker once when the form is loaded (and it picks the first date or date/time element rendered)

Resolution


  • Remove the duplicate fields from the form via Configure > Form Layout.
  • Our platform doesn't support multiple occurrences of same fields on the form as that can cause inconsistent behavior (like above). 

Additional Information


Configure Form Layout: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/form-administration/concept/configure-form-layout.html

Article Information

Last Updated:2018-11-27 13:53:04
Published:2018-11-27