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Why are exact match results showing for some users and not for others, in global search? - Support and Troubleshooting
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KB0719195

Why are exact match results showing for some users and not for others, in global search?


1649 Views Last updated : Jul 22, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Searching for a record with the exact number (e.g INC00074567) returns results for some users and not for others. The users have the same roles and user criteria.

Release

Jakarta , Kingston , London

Cause

This was caused due to user preference ts.match which was set to false for this particular user while for the entire system, this was set to true.

This issue can also be due to the property "glide.ui.can_search" that is misconfigured or has an empty value or because PRB581188 (this PRB was fixed in Paris).

Resolution

Setting this user preference to true / deleting it resolved the issue and/or configure the property "glide.ui.can_search"

Related Links

Go through the below documentation for user preference used by global text search.

Global search user preference


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