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Exact Match search redirecting to text search instead of the actual record - Support and Troubleshooting
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  • Exact Match search redirecting to text search instead of the actual record
KB0719194

Exact Match search redirecting to text search instead of the actual record


1063 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Exact Match search redirecting to text search instead of the actual record

Release


All

Cause


Partial number searched

Resolution


If you copy a partial number of the task record instead of copying the entire number, then the Exact match search will not find a match.

The number copied needs to be exactly as displayed on the record


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