Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Catalog UI policies do not work when variable set's internal name has the same name as the variable - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Catalog UI policies do not work when variable set's internal name has the same name as the variable
KB0719169

Catalog UI policies do not work when variable set's internal name has the same name as the variable


635 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Catalog UI policies do not work when variable sets have the same name as the variable.

Release


London

Cause


The Internal name for Variable Sets has been added in the London release, it should not have the same name as any Variable associated to that set.

Resolution


Change the Internal name of the Variable set to something other than its variable name.

Script to find affected variables:

var variables = new GlideRecord('item_option_new');
variables.query();
while(variables.next()) {
var varSet = variables.getValue('variable_set');
var varName = variables.getValue('name');
if (!varSet)
continue;
else {
var varSetGr = new GlideRecord('item_option_new_set');
varSetGr.addQuery('sys_id', varSet);
varSetGr.query();
if (varSetGr.next())
if (varSetGr.getValue('internal_name') === variables.getValue('name'))
gs.print('Variable name and Internal name of the variable set are the same for ' + varName);
}
}

Additional Information


KB0712554 - The Variable value will not be saved if the Variable name is the same as Variable Set Internal name
Documentation - Service Catalog release notes


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.