Symptoms

Customer created a business rule to auto approve for specific users.

Release

London

Action in the Business Rule is to set the state to Approved and script below fails:

reqItem.request.requested_for = sys_id1 || sys_id2 || sys_id3 ||...etc

Resolution

1. Set the state to Requested instead of Approved under Actions

2. In the script use like so:

reqItem.request.requested_for = sys_id1 || reqItem.request.requested_for = sys_id2 || reqItem.request.requested_for = sys_id3 ||...etc