Notifications

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Symptoms


Customer created a business rule to auto approve for specific users. 

 

Release


London

 

Cause 


Action in the Business Rule is to set the state to Approved and script below fails:

reqItem.request.requested_for = sys_id1 ||  sys_id2 || sys_id3 ||...etc

 

Resolution


1. Set the state to Requested instead of Approved under Actions

2. In the script use like so:

reqItem.request.requested_for = sys_id1 || reqItem.request.requested_for = sys_id2 || reqItem.request.requested_for = sys_id3 ||...etc

 

 

Article Information

Last Updated:2018-11-26 11:02:34
Published:2018-11-26