Symptoms

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Customer created a business rule to auto approve for specific users. 

 

Release

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London

 

Cause 

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Action in the Business Rule is to set the state to Approved and script below fails:

reqItem.request.requested_for = sys_id1 ||  sys_id2 || sys_id3 ||...etc

 

Resolution

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1. Set the state to Requested instead of Approved under Actions

2. In the script use like so:

reqItem.request.requested_for = sys_id1 || reqItem.request.requested_for = sys_id2 || reqItem.request.requested_for = sys_id3 ||...etc