Issue
An issue with auto approve custom Business Rule
Cause
Custom Business Rule.
Action in the Business Rule is to set the state to Approved and script below fails:
reqItem.request.requested_for = sys_id1 || sys_id2 || sys_id3 ||...etc
Resolution
- Set the state to Requested instead of Approved under Actions
- In the script use like so:
reqItem.request.requested_for = sys_id1 || reqItem.request.requested_for = sys_id2 || reqItem.request.requested_for = sys_id3 ||...etc