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Business rule is setting all approvals to approved - Support and Troubleshooting
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  • Business rule is setting all approvals to approved
KB0719122

Business rule is setting all approvals to approved


807 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

An issue with auto approve custom Business Rule

Cause

Custom Business Rule.

Action in the Business Rule is to set the state to Approved and script below fails:

reqItem.request.requested_for = sys_id1 ||  sys_id2 || sys_id3 ||...etc

Resolution

  1. Set the state to Requested instead of Approved under Actions

  2. In the script use like so:

reqItem.request.requested_for = sys_id1 || reqItem.request.requested_for = sys_id2 || reqItem.request.requested_for = sys_id3 ||...etc



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