Symptoms

---

HR approval process using workflows thru "approval user" activities, approvals are getting stuck

Release

---

London

Cause

---

Approving user does not have read access on HR Case record

Logs will show the following:

08:27:03.611 Warning Default-thread-6 9E4822DCDB61AF0089B16451CA9619E6 txid=038de290db65 WARNING *** WARNING *** Security restricted: Access denied to set field sysapproval_approver.document_id
08:27:03.633 Warning Default-thread-6 9E4822DCDB61AF0089B16451CA9619E6 txid=038de290db65 WARNING *** WARNING *** Get for non-existent record: hr_case:73501504dba1e70089b16451ca9619ec, initializing

Resolution

---

Provide read/write ACL to approval user on hr_case record or update the hr_case record by a user that has right to the record.