Description
Elapsed time on SLA's not working as expected.
Cause
Schedule defined incorrectly.
Resolution
The behaviour seen is due to the configuration of the schedule entry.
Notice the When fields set here:
10/26/2018 and 10/26/2028
Generally, we will set a schedule over a period of a day, or a few days. However, I think part of the issue here is setting the end value to 2028. I think this should be set to match the same day:
10/26/2018 and 10/26/2018
Also, the 'Repeat until' field is set to a date in the past. Since this set to run only until 10/16/2018, the schedule will not run past that date.