Symptoms

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Elapsed time on SLA's not working as expected. 

Cause

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Schedule defined incorrectly.

Resolution

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The behavior seen is due to the configuration of the schedule entry.

Notice the When fields set here:

10/26/2018 and 10/26/2028 

Generally, we will set a schedule over a period of a day, or a few days. However, I think part of the issue here is setting the end value to 2028. I think this should be set to match the same day: 

10/26/2018 and 10/26/2018 

Also, the 'Repeat until' field is set to a date in the past. Since this set to run only until 10/16/2018, the schedule will not run past that date.