After applying a template on any reference field on a form, the "See Details" link in the Template Applied info message shows the reference sys_IDs, instead of the display field values.

Steps to Reproduce


1) Login as instance administrator.
2) Go to any open incident.
3) Create and save a new template with the fields below:
  Assignment Group
  Assigned To
4) Apply the template.
5) From the Template Applied info message of the incident, click on the 'See Details' link:


This problem is under review and targeted to be fixed in a future release. No workaround or back-porting patches are available for the current versions. You can Subscribe to this article to receive notifications when more information will become available.

Related Problem: PRB1317225

Seen In

London Patch 2
London Patch 3

Intended Fix Version

New York

Fixed In

London Patch 9
Madrid Patch 4

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-26 22:03:54