After applying a template on any reference field on a form, the "See Details" link in the Template Applied info message shows the reference sys_IDs, instead of the display field values.
Steps to Reproduce
1) Login as instance administrator.
2) Go to any open incident.
3) Create and save a new template with the fields below:
4) Apply the template.
5) From the Template Applied info message of the incident, click on the 'See Details' link:
This problem is under review and targeted to be fixed in a future release. No workaround or back-porting patches are available for the current versions. You can Subscribe to this article to receive notifications when more information will become available.
Related Problem: PRB1317225