Symptoms

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Users are not being redirected to SSO login page while accessing Service Portal page

Release

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Any release supporting Service Portal

Cause

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As stated in below documentation, 'To use single sign-on with Service Portal, you must enable the Integration - Multiple Provider Single Sign-On Installer plugin (com.snc.integration.sso.multi.installer). '

Resolution

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Enable the Integration - Multiple Provider Single Sign-On Installer plugin (com.snc.integration.sso.multi.installer)

Additional Information

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https://docs.servicenow.com/csh?topicname=c_SPSSOLoginAndRedirects.html&version=latest