Notifications

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Symptoms


Users are not being redirected to SSO login page while accessing Service Portal page

Release


Any release supporting Service Portal

Cause


As stated in below documentation, 'To use single sign-on with Service Portal, you must enable the Integration - Multiple Provider Single Sign-On Installer plugin (com.snc.integration.sso.multi.installer). '

Resolution


Enable the Integration - Multiple Provider Single Sign-On Installer plugin (com.snc.integration.sso.multi.installer)

Additional Information


https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/c_SPSSOLoginAndRedirects.html

Article Information

Last Updated:2018-12-05 21:58:30
Published:2018-12-06