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Description

The type ahead search on the top banner in Service Portal does not return the matching catalog items in the drop-down list.

Steps to Reproduce

 

1. Launch the Service Portal on a pre-London instance.

2. Click on the Service Catalog link on the top banner.

3. Try to search for any catalog item (i.e. Standard Laptop or Apple ipad3 or New Hire) and observe the results: no matching results are shown in the drop down list.

4. Click on Browse by categories and on the "Can we help you?" category.

5. Try to search for a catalog item using the search box on the top right corner and observe the results: no matching item values are listed in the drop-down.

6. If you press enter in the search box, a message appears for no results found under Service Catalog.

Workaround

This issue is fixed in London. If an upgrade is not possible yet, the workaround consists in making a simple change to the Service Catalog Search Source:

/nav_to.do?uri=sp_search_source.do?sys_id=c96eb1686721220023c82e08f585efff 

 
You can resolve the issue by editing line 16 of the Data Fetch Script to pass in the catalog value which is set earlier in the script, from: 
if (!catalog_item.canViewOnSearch() || !catalog_item.getFirstAccessibleCategoryForSearch()) { 

To:
if (!catalog_item.canViewOnSearch() || !catalog_item.getFirstAccessibleCategoryForSearch(portalValue)) { 


Related Problem: PRB1244576

Seen In

SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Qradar SIEM Integration - Madrid 2019 Q1
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - VirusTotal Integration - New York 2019 Q3

Fixed In

Kingston Patch 14
London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:41:55
Published:2018-11-26