Knowledge View Count and Use Count

Knowledge User Count is updated via the scheduled job "Count Knowledge Use", so the results will be updated on a daily basis after the job runs. The Knowledge View Count related list shows all counts.

Knowledge View Count in the article only shows the value for the number of days defined in the system property glide.knowman.view_age.days.

It's expected that the value shown in the article view ("views") differs from the View Count in the tab due to the system property glide.knowman.view_age.days.

Before Vancouver release.

The behavior is before the Vancouver release.

For later versions, the function is retired.

Knowledge Properties 

Note: Beginning Vancouver release, glide.knowman.view_age.days and Count Knowledge scheduled job is deprecated.