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Knowledge User Count is update via schedule job "Count Knowledge Use", so the results will be update on daily basis after the job runs. 

Knowledge View Count related list shows all counts.

 

 

Knowledge View Count in the article only shows the count defined in the system property glide.knowman.view_age.days 

 


Please see documentation about the system property mentioned 
https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeProperties.html 

Its expected the Knowledge View Count in the article differs the View Count in the tab due sys property glide.knowman.view_age.days 

 

Article Information

Last Updated:2018-11-21 04:17:07
Published:2018-11-21