Notifications

13 views

Symptoms


Getting 

Syntax Error or Access Rule Violation detected by database (Unknown column 'discovery_map.sys_id' in 'field list')

by following step 7a (https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/software-asset-management2/task/t_MigrateSAMCustomSAMF.html)
7. In Software Asset Management Foundation plugin configuration, set new field values (added as part of the automatic changes performed by plugin activation) to take advantage of the new features offered.
a. Navigate to Software Asset > Licensing > Software Models.

 

Release


Kingston

Cause


Database cache causing the issue.

Resolution


Run scripts background

gs.invalidateCache();

Additional Information


Instance performance might get impacted after run the script.

Article Information

Last Updated:2018-11-27 15:14:46
Published:2018-11-27