Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Do not use gs.nowDateTime() or GlideDateTime.getDisplayValue() in a GlideDateTime constructor - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Accessibility - The ENTER keystroke on a checkbox within Service Portal does not affect the checkbox
KB0718505

Accessibility - The ENTER keystroke on a checkbox within Service Portal does not affect the checkbox


914 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When attempting to check or uncheck a checkbox in Service Portal using the ENTER key on the keyboard, this does not affect the checkbox at all.

Steps to Reproduce

1. Enable Accessibility via System Settings.
2. Navigate to the Service Portal and perform a search for a keyword in knowledge articles, e.g. "mail": /sp?id=search&spa=1&q=mail
3. On the Filters on the lefthand side, click and expand the Category.
4. Using the SHIFT key on your keyboard, cycle through the elements on the page until you're hovering over a checkbox.
5. Press the ENTER key on your keyboard to try check or uncheck the checkbox.

Observe the checkbox is not affected by pressing the ENTER key on the keyboard.

Workaround

This is expected behavior and by design. The ENTER key does not toggle the checkbox state across standard platform browsers and on the native UI as well.
As a workaround, use the SPACEBAR key if you are intending to check or uncheck via the keyboard.


Related Problem: PRB1316711

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.