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Symptoms


When the service portal service catalog category page (id=sc_category) is opened it's throwing some errors intermittently.

The errors can be seen below:

Release


All releases

Cause


It's a node specific issue.

Resolution


Restart the affected node(s).

1) Identify the node the user is currently logged in by either typing in stats.do in the filter navigator or in the URL directly (i.e. instancename.service-now.com/stats.do)

The node number can be found on the second line of the page where it says:

Connected to cluster node: app00000.sjc000.service-now.com:instance_name[node_number]

2) Open an incident in HI to have a support engineer restarts the affected node(s)

Article Information

Last Updated:2018-11-20 13:30:04
Published:2018-11-20