HTML put in Variable Question is not rendered properly in Service Portal. Works fine in Service Catalog . Turning property glide.ui.escape_text as false.

Steps to Reproduce

0. Go to Maintain items -> Apple Iphone 5
1. Create a new Variable.
2. Add the following <b> This is Test</b> in the variable question.
3. Save the record.
4. Change the glide.ui.escape_text to false

See the variable in Native UI. The variable becomes bold

In Service Portal it renders as plain text


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Related Problem: PRB818389

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Article Information

Last Updated:2019-05-21 11:42:07