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Description

HTML put in Variable Question is not rendered properly in Service Portal. Works fine in Service Catalog . Turning property glide.ui.escape_text as false.

Steps to Reproduce

0. Go to Maintain items -> Apple Iphone 5
1. Create a new Variable.
2. Add the following <b> This is Test</b> in the variable question.
3. Save the record.
4. Change the glide.ui.escape_text to false

See the variable in Native UI. The variable becomes bold

In Service Portal it renders as plain text

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB818389

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Article Information

Last Updated:2018-12-11 23:54:23
Published:2018-11-19