The fields on the Email Client form 'To' and 'CC' fail to recognize valid recipient values when pasted in. For example, when copying the Assignment Group into one of these recipient fields, the group does not get recognized as a valid value, and the field is highlighted in red background.


Steps to Reproduce

  1. Log in as Administrator.
    2. Navigate to incident.list .
    3. Open any active record.
    4. Click on the up-right More Option '…' 3-dots icon to view Email option.
    5. Click on the Email Client icon.
    6. In the 'To' or 'CC' field, paste any valid value, for example copying the recipient from the "CAB Approval" assignment. 

    Observe the recipient field is not validated as a usable email value.


As a workaround, try to force validation of a correct email address pressing the Enter key after pasting the value into the field, or typing the recipient address instead of pasting.

Related Problem: PRB1297888

Seen In

There is no data to report.

Intended Fix Version

New York

Fixed In

Madrid Patch 5

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Associated Community Threads

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Article Information

Last Updated:2019-07-16 22:48:00