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Description

The fields on the Email Client form 'To' and 'CC' fail to recognize valid recipient values when pasted in. For example, when copying the Assignment Group into one of these recipient fields, the group does not get recognized as a valid value, and the field is highlighted in red background.

 

Steps to Reproduce

  1. Log in as Administrator.
    2. Navigate to incident.list .
    3. Open any active record.
    4. Click on the up-right More Option '…' 3-dots icon to view Email option.
    5. Click on the Email Client icon.
    6. In the 'To' or 'CC' field, paste any valid value, for example copying the recipient from the "CAB Approval" assignment. 

    Observe the recipient field is not validated as a usable email value.





Workaround

As a workaround, try to force validation of a correct email address pressing the Enter key after pasting the value into the field, or typing the recipient address instead of pasting.


Related Problem: PRB1297888

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Fixed In

Madrid Patch 5
New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-09-01 23:39:04
Published:2019-06-25