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Description

Scheduled job: Import Office 365 user subscriptions takes long time to run, then fails with error below in the node logs:
2018-11-03 12:48:56 (287) worker.7 worker.7 txid=71644925db69 SEVERE *** ERROR *** *** Script: SampO365Admin Unhandled exception: SyntaxError: Unexpected token: S
2018-11-03 12:49:00 (571) worker.7 worker.7 txid=71644925db69 SEVERE *** ERROR *** *** Script: SampO365Admin: Process failed

This happens if there is more than 80K Office 365 user subscriptions.

Steps to Reproduce

> Set up Microsoft Office 365 integration following doc:

https://docs.servicenow.com/bundle/kingston-software-asset-management/page/product/software-asset-management2/task/set-up-microsoft-office-365.html

> Wait till Scheduled job: Import Office 365 user subscriptions starts, or manually start it

> The job takes very long time to run, then fails eventually

Workaround

The original issue is tracked by PRB1315631 and further performance issue is tracked by PRB1313913.

If you are able to upgrade, review the "Intended Fix Version" section below below to determine the versions that have a permanent fix.


Related Problem: PRB1315631

Seen In

There is no data to report.

Fixed In

Kingston Patch 12
Kingston Patch 13
London Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-11-29 19:01:51
Published:2018-11-20