Notifications

33 views

Description

Scheduled job: Import Office 365 user subscriptions takes long time to run, then fails with error below in the node logs:
2018-11-03 12:48:56 (287) worker.7 worker.7 txid=71644925db69 SEVERE *** ERROR *** *** Script: SampO365Admin Unhandled exception: SyntaxError: Unexpected token: S
2018-11-03 12:49:00 (571) worker.7 worker.7 txid=71644925db69 SEVERE *** ERROR *** *** Script: SampO365Admin: Process failed

This happens if there is more than 80K Office 365 user subscriptions.

Steps to Reproduce

> Set up Microsoft Office 365 integration following doc:

https://docs.servicenow.com/bundle/kingston-software-asset-management/page/product/software-asset-management2/task/set-up-microsoft-office-365.html

> Wait till Scheduled job: Import Office 365 user subscriptions starts, or manually start it

> The job takes very long time to run, then fails eventually

Workaround

The original issue is tracked by PRB1315631 and further performance issue is tracked by PRB1313913.

If you are able to upgrade, review the "Intended Fix Version" section below below to determine the versions that have a permanent fix.


Related Problem: PRB1315631

Seen In

There is no data to report.

Intended Fix Version

Kingston Patch 12
Kingston Patch 13
London Patch 4

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-11-29 19:01:51
Published:2018-11-20