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The scheduled job "Event Management - Maintenance Calculator" makes an entry in the "em_impact_maint_ci" table for the Ci's that are in maintenance. If this table does not have the entry the alert generated with the Ci will not have the maintenance flag checked.

Please ensure that the scheduled job is active and there is no rules restricting the job to make an entry in to the  "em_impact_maint_ci" table.

Article Information

Last Updated:2018-11-28 07:46:28
Published:2018-11-17