User name is not auto populated for reference variable in Service Portal

Any release supporting Service Portal

This issue occurs when the Javascript javascript:gs.getUserID() is missing in both the Reference qualifier and Default value of the reference variable.

To resolve this:

1. Go to the variable with the reference type.
   2. Select the Type Specifications tab.
   3. Change Use reference qualifier to Advanced.
   4. In the Reference qualifier field, add the following javascript: javascript:gs.getUserID()
   5. Select the Default value tab.
   6. In the Default value field, add the following javascript: javascript:gs.getUserID()
   7. Select Update to save the change.

For more information, see the product documentation, Create a service catalog variable.