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Symptoms


Some customers may want to change the message of browser incompatibility when loadind the Service Portal

 

 

Resolution


a ui macro named sp_compatibility_incompatible that is calling a couple of messages. To edit the text you would need to go to the sys_ui_message table and either find or create new messages with the following keys:

 

This browser is not supported by Service Portal 

and

Compatible browsers include IE10+ and up-to-date versions of Safari, Google Chrome and Mozilla Firefox.

 

You can change the message fields to read another message.

Article Information

Last Updated:2018-11-29 06:46:42
Published:2018-11-16