Notifications

59 views

Description

While using the internationalization plugin the virtual agent does not translates based on user language , Example If the user has german as his language and he wants to use the virtual agent , the plugin does not take care of a lot of messages available to the users.

Steps to Reproduce

1. Activate the german translation plugin in london instance.
2. Choose the user (ITIL or system administrator ) session language as german.
3. Go to https://yourinstance.service-now.com/csm with the user and start a chat with virtual agent.
4. See in the screenshot the basic information available to the user from the system is still in english.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1288212

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-11-19 05:30:27
Published:2018-11-19