Service Portal search source: Cant click typeahead result if "Advanced typeahead config" is enabled for a non scripted search

Steps to Reproduce

1. Create a non scripted search source.
2. Related it to Service Portal.
3. See when the Advance typeahead is checked then the results are no more clickable.
4. Uncheck the Advance type ahead config and now the results are clickable.
5. The same behavior is different in Jakarta.
The issue seems to be in the client controller of the new type ahead widget.

Please see the video for more details.


This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

Related Problem: PRB1315523

Seen In


Intended Fix Version

New York

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-18 03:37:04