Notifications

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Symptoms


'New' button is not visible for 'Resource configurations' related list of Contextual Search form

Release


All 

Cause


ACL script has a return value of false on OOB ACL below:

<instance>nav_to.do?uri=sys_security_acl.do?sys_id=3c3d9ec3eb32210070a9666cd206feb8 

Resolution


  • This is currently out of box functionality where adding new records for 'Resource Configurations' (cxs_res_context_config) table is blocked by way of the ACL Script which always returns false
  • Customers may choose to modify the ACL below so that it passes by having the Script return a value of true or leave the Script field empty

<instance>nav_to.do?uri=sys_security_acl.do?sys_id=3c3d9ec3eb32210070a9666cd206feb8 

  • It is recommended to add some checks in the ACL such as a 'Required Role' of Admin or as per customer preference, so that it passes only as long as certain conditions are met

NOTE

  • This solution changes OOB ACLs and as a result the ACL file maybe skipped during upgrade and customers will not get any ServiceNow updates to this ACL. 
  • Customers need to fully test the functionality on their sub production instance before moving changes to production

 

 

Article Information

Last Updated:2018-11-14 16:11:26
Published:2018-11-15