'New' button is not visible for 'Resource configurations' related list of Contextual Search form
ACL script has a return value of false on OOB ACL below:
- This is currently out of box functionality where adding new records for 'Resource Configurations' (cxs_res_context_config) table is blocked by way of the ACL Script which always returns false
- Customers may choose to modify the ACL below so that it passes by having the Script return a value of true or leave the Script field empty
- It is recommended to add some checks in the ACL such as a 'Required Role' of Admin or as per customer preference, so that it passes only as long as certain conditions are met
- This solution changes OOB ACLs and as a result the ACL file maybe skipped during upgrade and customers will not get any ServiceNow updates to this ACL.
- Customers need to fully test the functionality on their sub production instance before moving changes to production