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Unable to access partnerportal.service-now.com - Support and Troubleshooting
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  • Unable to access partnerportal.service-now.com
KB0717923

Unable to access partnerportal.service-now.com


3468 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

When logging into the Partner Portal (https://partnerportal.service-now.com) the following message is displayed:

"You are attempting to sign in to the ServiceNow Partner Portal without approved access"

Release

Partner Portal: https://partnerportal.service-now.com

Cause

Partner has been offboarded because they did not re-sign the Partner agreement before expiration. 

Resolution

Follow the instructions on the page you are shown:

  1. Check that your company is part of the PartnerNow program, and not still in the review or approval process.
  2. If your company is a partner, check that your user account has been given access to the portal.
  3. Send an email to Partner Operations (partnerops@servicenow.com) to confirm your status as a partner.

If Technical Support is needed, you will be advised by Partner Operations.


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