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How to revert to an OOB "KB Article Page" widget in Service Portal - Support and Troubleshooting
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KB0717840

How to revert to an OOB "KB Article Page" widget in Service Portal


1500 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Description


How to revert to an OOB "KB Article Page" widget in Service Portal

Procedure


1. Navigate to the widgets list under Service Portal
2. Click "KB Article Page" widget:
<Your instance>/nav_to.do?uri=sp_widget.do?sys_id=c6545050ff223100ba13ffffffffffe8
3. Click "Clone"button to clone the widget
4. Navigate to Service Portal page designer:
<Your instance>/$spd.do#/sp/editor/kb_article/7ba0cb30d7000200a9ad1e173e24d4f9
5. Delete the "KB Article Page" widget from the page
6. Go back to the widgets list under Service Portal
7. Right click the context menu (next to Name) -> Import XML and import the OOB "KB Article Page" widget
8. Go back to Service Portal page designer:
<Your instance>/$spd.do#/sp/editor/kb_article/7ba0cb30d7000200a9ad1e173e24d4f9
9. Drag and drop the OOB "KB Article Page" widget to the page

Applicable Versions


Any release supporting Service Portal

Additional Information


https://docs.servicenow.com/csh?topicname=c_Widgets.html&version=latest


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