Description
Description
How to revert to an OOB "KB Article Page" widget in Service Portal
Procedure
1. Navigate to the widgets list under Service Portal
2. Click "KB Article Page" widget:
<Your instance>/nav_to.do?uri=sp_widget.do?sys_id=c6545050ff223100ba13ffffffffffe8
3. Click "Clone"button to clone the widget
4. Navigate to Service Portal page designer:
<Your instance>/$spd.do#/sp/editor/kb_article/7ba0cb30d7000200a9ad1e173e24d4f9
5. Delete the "KB Article Page" widget from the page
6. Go back to the widgets list under Service Portal
7. Right click the context menu (next to Name) -> Import XML and import the OOB "KB Article Page" widget
8. Go back to Service Portal page designer:
<Your instance>/$spd.do#/sp/editor/kb_article/7ba0cb30d7000200a9ad1e173e24d4f9
9. Drag and drop the OOB "KB Article Page" widget to the page
Applicable Versions
Any release supporting Service Portal