Symptoms

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When a non-itil user is an approver for a SC Request he/she is not able to see the summary of the RITMs on the approval record. 

Release

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Jakarta Patch 9b

Cause

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This can be caused by a before query business rule on sc_req_item table that is restricting non-itil users from seeing RITMs. 

Resolution

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Disable or modify the before query business rule.