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Non-ITIL approvers are unable to see information in the approval summarizer - Support and Troubleshooting
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  • Non-ITIL approvers are unable to see information in the approval summarizer
KB0717838

Non-ITIL approvers are unable to see information in the approval summarizer


730 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


When a non-itil user is an approver for a SC Request he/she is not able to see the summary of the RITMs on the approval record. 

Release


Jakarta Patch 9b

Cause


This can be caused by a before query business rule on sc_req_item table that is restricting non-itil users from seeing RITMs. 

Resolution


Disable or modify the before query business rule.

 


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