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Symptoms


Variable values are cleared when adding an item to a cart and when submitted, the RITM does not have the expected data. 

Release


London Patch 2

Cause


The use of custom widgets in the service portal are the cause of this issue.

Resolution


Revert to the out of box service portal catalog and order guide widgets.

 

Article Information

Last Updated:2018-11-21 08:17:18
Published:2018-11-21