Field Info messages are getting hidden for mandatory fields

Steps to Reproduce

1. hop to any london OOB Instance, (personal Developer Instance dev54891.service-now.com)
2. Goto the Catalog Item https://<InstanceName>service-now.com/sc_cat_item.do?sys_id=186d917a6fab7980575967ddbb3ee4f2&sysparm_stack=sys_metadata_list.do%3fsysparm_query%3dactive%3dtrue
3. Create a Catalog Client script as below

function onChange(control, oldValue, newValue, isLoading)
if (isLoading || newValue == '')
g_form.showFieldMsg('new_email','Test Message for London','info');


4. Open the catalog Item in the SP view, https://<InstanceName>.service-now.com/sp?id=sc_cat_item&sys_id=186d917a6fab7980575967ddbb3ee4f2
5. Now we can see the Info message for the preferred Email address field, " Test Message for London"
6. Now Click on the Mandatory field, and come out of the mandatory field without entering any details. Click anywhere else on the form
7. We can now see that the Mandatory text field box is changing to red colored (as expected) and with that the Info message about the field is also getting hidden.


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Related Problem: PRB1302440

Seen In

There is no data to report.

Fixed In

London Patch 3

Associated Community Threads

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Article Information

Last Updated:2020-11-15 09:35:01