Whenever a particular RITM is opened, we have the Create favourite pop-up that opens up
The code for the favorite window pasted in the "Comments" field.
The HTML and CSS code for the "create favorite" window is posted as a comment to the RITM record.
Due to this reason, the "create favorite" pop-up opens up whenever the particular RITM with the issue is opened.
1. To remove the issue, we can delete the comment that has the code in the sys_journal_field table