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Symptoms


Whenever a particular RITM is opened, we have the Create favourite pop-up that opens up 

Release


Kingston

Cause


The code for the favorite window pasted in the "Comments" field.

Resolution


 The HTML and CSS code for the "create favorite" window is posted as a comment to the RITM record.

Due to this reason, the "create favorite" pop-up opens up whenever the particular RITM with the issue is opened.

Additional Information


1. To remove the issue, we can delete the comment that has the code in the sys_journal_field table

Article Information

Last Updated:2018-11-21 08:19:00
Published:2018-11-21