Adding widgets to a global homepage will redirect the user to a new homepage with prefix My HOME_PAGE_NAME
End users are not allowed to edit the widgets/layout of the global homepage.
Even for an admin user, editing a global homepage is not allowed.
Step 1: Login as an itil user.
Step 2: Select any global homepage
Step 3: Click on Add Content, and add any widget to the homepage.
Step 4: Close the Add Content pop up, and check the page title.
Step 5: The page title now has a suffix My
Step 6: Reload the page. The page reverts to the global homepage, and the widgets added are no longer visible. Actually, the page exists.
Step 7: Click on Switch to Page drop-down, and search for the same homepage starting with My. Upon loading the page, the added widget is visible.
This is an expected behavior of the platform.
The reason end user/admins are not allowed to edit global homepages is because there are other users viewing the same homepage, and it might affect their homepage & dashboard.
Kingston Patch 9, London Patch 2
This is totally dependent on the customer, and customer might need to get approval from their end to go ahead with the changes.
Step 1: Find the global page in sys_portal_page.list
Step 2: Assign a user to the global homepage.
Step 3: Login as the specific user, and make the necessary changes to the homepage.
Step 4: Login as admin, and remove the user form the homepage to make it global again.
The changes will now reflect globally.