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Description

After creating a new assignment rule for a member of the Task hierarchy (see TPH), the rule is not being applied.

Cause

Possible cause:

  1. Assignment_group and/or Assigned_to fields are mandatory (Dictionary level, not UI)

Resolution

  1. Remove the mandatory condition for these fields from their sys_dictionary records. This will affect the complete Task hierarchy.
  2. Create a dictionary override for the affected table and disable the mandatory condition

Article Information

Last Updated:2020-09-16 11:32:43
Published:2020-09-16